This Privacy Policy explains how Spirit Games (Pty) Ltd collects, uses and protects your personal information when you visit our website, submit an enquiry or engage our services. We are committed to protecting your privacy in line with South Africa's Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Responsible Party: Spirit Games (Pty) Ltd, Cape Town, Western Cape, South Africa. Information Officer: James O'Neil, contactable at bookings@spiritgames.co.za.
2. What we collect
- Information you give us via the enquiry form or email: name, company/group, email, phone, preferred date, guest numbers, venue details and your message.
- Booking and event information needed to deliver and invoice your event.
- Technical and usage information collected automatically via cookies and analytics (see section 4).
3. Why we process it (lawful basis)
- To respond to your enquiry and prepare a proposal (steps at your request before a contract).
- To plan, deliver and invoice your event (performance of our contract).
- To meet legal, tax and accounting obligations.
- To improve our website (our legitimate business interest).
- To send a newsletter or marketing — only where you have consented; you can withdraw consent any time.
4. Cookies & analytics
We use Google Analytics 4 to understand website traffic. It sets cookies and processes usage data (which may include an approximate location and a randomised identifier). You can control or delete cookies in your browser settings.
5. Who we share it with
Trusted service providers who help us operate (website host, email, analytics and banking partners), who process your information only on our instructions; and authorities or advisers where required by law. We do not sell your personal information.
6. Cross-border processing
Some providers (such as Google Analytics) may process data on servers outside South Africa. Where this happens, we take reasonable steps to ensure your information is adequately protected as required by POPIA.
7. Security & retention
We take reasonable technical and organisational measures to protect your information, and keep it only as long as necessary for the purposes above or as required by law, after which we securely delete or anonymise it.
8. Your rights under POPIA
- Access the personal information we hold about you.
- Ask us to correct or delete it.
- Object to processing or withdraw consent (e.g. to marketing) at any time.
- Lodge a complaint with the Information Regulator (below).
To exercise any right, email bookings@spiritgames.co.za.
9. Direct marketing & newsletter
We only send marketing to people who have opted in, and every message includes an easy way to unsubscribe.
10. Children
Our services are for adults (18+). We do not knowingly collect children's personal information through the website.
11. Complaints — the Information Regulator
Please contact us first. You also have the right to complain to the Information Regulator (South Africa): complaints.IR@justice.gov.za · inforegulator.org.za.
12. Changes & contact
We may update this policy; the latest version is always published here with its effective date. Questions? Email bookings@spiritgames.co.za.